Overview
Check-in is the first in-person impression attendees get. A little preparation keeps queues short and the mood positive.
Before the day
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Create your check-in lists and assign the ticket types each entrance covers.
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Give door staff their own logins and access.
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Charge devices and test a scan.
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Export the attendee list as an offline backup.
On the day
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Open enough lanes for your expected peak arrival.
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Use QR scanning as the default; search by name only for exceptions.
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Watch the live check-in count from the dashboard.
Common issues, solved
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Ticket already checked in → confirm identity; it may be a duplicate or a shared ticket.
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Can't find the email → search by name and check the attendee in manually.
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Weak connection → keep the exported list handy as a backup.