Overview
We aim to respond quickly and to prioritize anything affecting a live, on-sale event.
What to expect
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General questions are answered during standard support hours.
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Live-event issues — problems affecting an event that is currently selling or happening today — are treated as urgent.
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Response times can vary with demand, so include full details up front (see What to include when you report an issue) to avoid back-and-forth.
For event-day emergencies
If something is affecting an event happening right now — for example check-in or access — flag it clearly as an event-day emergency so we can prioritize it.