🎉 Event Management

Creating Your First Event

Overview Creating an event is the starting point for selling tickets. This guide walks you through building a new event from scratch. Before you start Have these ready: - The event name (in Arabic and English) - The date, start time, and end time - The venue or online details - Which organizer (brand) the event belongs to - A cover image Steps 1. Open Events and click Create event. 2. Choose the organizer the event will be published under. 3. Enter the event name. You can provide both an Arabic and an English title. 4. Set the start and end date and time (Riyadh timezone by default). 5. Confirm the currency — Saudi Riyal (﷼). 6. Add a short description of the event. 7. Save to create the event. Your event is created as a draft — it is not visible to the public until you publish it. Next steps After creating the event, continue with: - Adding your event details and cover image - Setting the event location - Creating your ticket types Related articles - Editing your event details - Setting your event location - Publishing and unpublishing your event

Editing Your Event Details

Overview You can refine your event's information at any time from the event's Settings. Keeping details accurate helps buyers make a confident decision. What you can edit - Title — in Arabic and English - Description — full details, agenda, speakers, and what's included - Dates and times — start and end - Cover image and gallery — the visuals buyers see first - Organizer — the brand the event is published under Steps 1. Open the event from your Events list. 2. Go to Settings → Event details. 3. Update any field you need to change. 4. Save your changes. Writing bilingual content Ticket Hero shows buyers your Arabic content when they browse in Arabic, and your English content when they browse in English. Fill in both language fields so every buyer sees a complete page. If an Arabic field is left empty, the English version is shown as a fallback. Tip: Write a clear, benefit-focused description. Include the agenda, what attendees get, and any entry requirements. Related articles - Creating your first event - Setting your event location - Customizing your event page

Setting Your Event Location

Overview Your event can take place at a physical venue or online. Setting the location clearly helps attendees find you and reduces day-of confusion. In-person events 1. Open the event and go to Settings → Location. 2. Enter the venue name and full address. 3. Add the city and any directions or landmarks. 4. You can enter the address in both Arabic and English. 5. Save your changes. The venue details appear on the event page, in the order confirmation email, and on attendee tickets. Online events 1. Choose the online option for the event location. 2. Add the joining link or instructions, if you want them shared automatically. Tips - Double-check the Arabic address — it is shown to Arabic-speaking attendees and must be complete, not left to fall back to English. - Include parking or entrance notes in the description for large venues. Related articles - Editing your event details - Publishing and unpublishing your event

Publishing and Unpublishing Your Event

Overview An event stays private until you publish it. Publishing makes the event page live and opens ticket sales. You can unpublish at any time to take it offline. Before you publish Make sure: - Event details, date, and location are complete - At least one ticket type is set up with a price and quantity - Taxes are applied correctly - You have previewed the public page Publishing 1. Open the event. 2. Review the event using Preview. 3. Click Publish. Your event page is now live and can accept orders. Share the page link to start selling. Unpublishing If you need to pause sales or make major changes, click Unpublish. The public page becomes unavailable and no new orders can be placed. Existing orders and attendees are not affected. Statuses at a glance - Draft — not visible to the public - Published — live and selling - Ended — the event date has passed Related articles - Creating your first event - Scheduling ticket sales

Duplicating, Archiving, and Ending Events

Overview Ticket Hero helps you manage events across their whole lifecycle — from reusing a successful setup to tidying up events that are over. Duplicating an event If you run a similar event regularly, duplicate an existing one instead of starting over: 1. Open the Events list. 2. Find the event and choose Duplicate. 3. A copy is created as a draft, including its tickets and settings. 4. Update the date, name, and any details, then publish. Archiving an event Archiving hides an event you no longer need from your main list without deleting its data. Its orders, attendees, and reports remain available. After an event ends Once the event date passes, the event is marked Ended. You can still: - View all orders and attendees - Run reports for finance and reconciliation - Duplicate it to set up the next edition Related articles - Creating your first event - Understanding your reports - Publishing and unpublishing your event