Overview
A clear refund policy protects both you and your attendees. Publish it before you start selling so expectations are set from the first order.
What a good policy covers
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Whether refunds are offered, and up to when
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Any non-refundable fees
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What happens if the event is postponed or cancelled
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How and when refunds are processed
Where to publish it
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On your event page description
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In your order confirmation email
Handling refunds fairly
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Apply your policy consistently to every buyer.
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Respond to refund requests promptly.
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For postponements, offer clear options (attend the new date or request a refund).
See Issuing refunds for the step-by-step process.