## Overview

A clear refund policy protects both you and your attendees. Publish it before you start selling so expectations are set from the first order.

## What a good policy covers

* Whether refunds are offered, and up to when

* Any non-refundable fees

* What happens if the event is postponed or cancelled

* How and when refunds are processed

## Where to publish it

* On your **event page** description

* In your **order confirmation** email

## Handling refunds fairly

* Apply your policy consistently to every buyer.

* Respond to refund requests promptly.

* For postponements, offer clear options (attend the new date or request a refund).

See [*Issuing refunds*](https://supportdesk.ticket-hero.net/hc/hero-guide/articles/1785118063-issuing-refunds) for the step-by-step process.

## Related articles

* [Issuing refunds](https://supportdesk.ticket-hero.net/hc/hero-guide/articles/1785118063-issuing-refunds)

* [Refunds and cancellations](https://supportdesk.ticket-hero.net/hc/hero-guide/articles/1785118060-refunds-and-cancellations)

* [Customizing your event page](https://supportdesk.ticket-hero.net/hc/hero-guide/articles/1785118064-customizing-your-event-page)