Overview
Each order carries a status that tells you where it stands. Knowing what each one means keeps your reconciliation clean.
Payment statuses
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Awaiting payment / Pending — the order is placed but not yet paid (common with bank transfer). Tickets are held for a limited time.
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Paid — payment is confirmed and the attendee has their tickets.
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Refunded — the order was refunded, fully or partially.
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Cancelled — the order was cancelled and its tickets released.
Reservations and holds
When a buyer starts an order, the tickets are reserved for a short window so no one else can take them. If payment is not completed in time, the reservation expires and the tickets return to sale automatically.
Why an order might look unpaid
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A bank transfer has not yet been confirmed.
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The reservation expired before payment.