💬 Contact Support
By Turki
By Turki
Need help? We’re here for you.
How to Contact Ticket Hero Support
Overview The Ticket Hero team is here to help you run successful events. Here's how to reach us and get a fast, useful answer. Ways to get help - Help Center — browse these articles for step-by-step guidance; many questions are answered here. - Support chat / email — reach the Ticket Hero support team directly for anything you can't find. - Your representative — for commercial matters (commission, payout details, tax identity), contact the representative assigned to your account. When to use which - How do I…? questions → start with the Help Center. - Something isn't working → contact support with the details below. - Contract, commission, or payout changes → your representative. Related articles - What to include when you report an issue - Support hours and response times - Frequently Asked Questions
What to Include When You Report an Issue
Overview The more detail you share, the faster we can help. Please include the following when you contact support. Helpful details - Your event — the event name or link - What happened — what you did and what went wrong - What you expected to happen instead - When it happened (date and time) - Order or attendee reference, if it relates to a specific purchase - A screenshot, if you can — it often shows us the problem instantly - Device and browser you were using Before you reach out - Try refreshing the page or signing out and back in. - Check this Help Center for a matching article. Related articles - How to contact Ticket Hero support - Support hours and response times
Support Hours and Response Times
Overview We aim to respond quickly and to prioritize anything affecting a live, on-sale event. What to expect - General questions are answered during standard support hours. - Live-event issues — problems affecting an event that is currently selling or happening today — are treated as urgent. - Response times can vary with demand, so include full details up front (see What to include when you report an issue) to avoid back-and-forth. For event-day emergencies If something is affecting an event happening right now — for example check-in or access — flag it clearly as an event-day emergency so we can prioritize it. Related articles - How to contact Ticket Hero support - What to include when you report an issue