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Terms of Service Overview

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Last updated on Jul 27, 2026

Overview

This is a plain-language summary of how Ticket Hero works with your organization. It does not replace your signed contract — your contract and the full terms always take precedence.

Key points

  • Ticket Hero provides the platform; you run and sell your events as the seller of record.

  • Payments are split at the point of sale; your share is routed to your payout destination and Ticket Hero keeps an agreed commission. Ticket Hero does not hold your funds.

  • You are responsible for tax invoicing and VAT on your ticket sales.

  • You are responsible for the accuracy of your listings and for honouring the tickets you sell.

  • Accounts are created under contract; access is managed by your organization's administrators.

Where to get the full terms

Refer to your signed agreement, or ask your Ticket Hero representative for the current terms that apply to your account.

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