Overview
When a buyer needs their money back, you can refund a whole order or part of it directly from Orders.
Refunding an order
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Open your event and go to Orders.
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Find and open the order.
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Choose Refund.
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Select a full or partial refund and confirm the amount.
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Confirm the refund.
What happens next
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For online payments, the refund is returned through the original payment method.
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For bank-transfer orders, return the funds to the buyer directly, then record the refund so your records match.
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The related commission is reversed automatically.
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The tickets can be released, and the attendee is notified.
Before you refund
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Check your published refund policy.
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For partial refunds, be clear about which tickets or amount you are returning.