## Overview

When a buyer needs their money back, you can refund a whole order or part of it directly from Orders.

## Refunding an order

1. Open your event and go to **Orders**.

2. Find and open the order.

3. Choose **Refund**.

4. Select a **full** or **partial** refund and confirm the amount.

5. Confirm the refund.

## What happens next

* For online payments, the refund is returned through the original payment method.

* For bank-transfer orders, return the funds to the buyer directly, then record the refund so your records match.

* The related **commission is reversed** automatically.

* The tickets can be released, and the attendee is notified.

## Before you refund

* Check your published **refund policy**.

* For partial refunds, be clear about which tickets or amount you are returning.

## Related articles

* [Refunds and cancellations](https://supportdesk.ticket-hero.net/hc/hero-guide/articles/1785118060-refunds-and-cancellations)

* [Refund policy guidelines](https://supportdesk.ticket-hero.net/hc/hero-guide/articles/1785118074-refund-policy-guidelines)

* [Understanding order statuses](https://supportdesk.ticket-hero.net/hc/hero-guide/articles/1785118061-understanding-order-statuses)