📊 Reports & Analytics

Understanding Your Reports

Overview Ticket Hero reports turn your sales into clear numbers you can act on and share with your finance team. All figures are shown in Saudi Riyals (﷼). The reports available - Revenue summary — gross sales, refunds, tax, commission, and your net share - Tax summary — the VAT you have collected, for your ZATCA reporting - Check-in summary — attendance on event day - Events performance — how each event compares - Daily sales — sales over time A note on accuracy Your reported figures are calculated directly from your orders, so what you see always reflects real sales, refunds, and tax — not an estimate. Viewing a report 1. Open Reports, or open an event and go to its Reports tab. 2. Choose the report you need. 3. Set the date range if applicable. 4. Review on screen, or export it. Related articles - Revenue summary report - Tax summary report - Exporting your data

Revenue Summary Report

Overview The revenue summary is your financial overview for an event or organizer. It separates the numbers that are often confused so you always know what you actually earned. What it shows - Gross sales — the total value of tickets sold - Refunds — amounts returned to buyers - Tax (VAT) — collected on behalf of ZATCA (not your revenue) - Service fees — any booking fee you charged buyers - Commission — what Ticket Hero earned - Your net share — what reaches you after the above Reading it correctly - Tax is not income — it is money you hold for ZATCA. - Commission is Ticket Hero's, calculated on the pre-tax ticket amount. - Use net share to reconcile against your payouts. Related articles - Understanding your reports - Understanding your commission - Getting paid: payouts

Tax Summary Report

Overview The tax summary shows the VAT you have collected across your sales, giving your finance team a clean basis for your ZATCA reporting. What it shows - Total taxable sales - VAT collected (for example at 15%) - Refunded tax on returned orders - The net tax figure for the period How to use it 1. Open Reports and select Tax summary. 2. Set the reporting period. 3. Export it for your accountant. Important Ticket Hero records the tax you collect to help your reporting, but you are the seller of record. Issuing tax invoices to buyers and filing your VAT return remain your responsibility. See Tax invoices and VAT. Related articles - Understanding your reports - Tax invoices and VAT - Adding taxes and fees

Check-In Summary Report

Overview The check-in summary tells you how many attendees actually arrived — essential for measuring turnout and planning future events. What it shows - Tickets sold vs. tickets checked in - Check-in rate (attendance percentage) - Breakdown by ticket type - Check-ins over time on event day How to use it - Compare attendance across ticket types to see which audiences show up. - Track no-show rates to plan capacity and catering more accurately. - Review check-in timing to staff entrances better next time. Related articles - Checking in attendees - Understanding your reports - Smooth check-in on event day

Exporting Your Data

Overview You can export your orders, attendees, and reports to share with your team or import into your accounting and CRM tools. What you can export - Orders — for finance and reconciliation - Attendees — for the door team and follow-up - Reports — revenue, tax, and check-in summaries How to export 1. Open the relevant area — Orders, Attendees, or Reports. 2. Apply any filters or date range you need. 3. Choose Export. 4. Download the file. Tips - Export a fresh attendee list right before doors open as an offline backup. - Keep exports secure — they contain personal data. See Data privacy and attendee information. Related articles - Viewing and managing orders - Understanding your reports - Data privacy and attendee information