Overview
Ticket Hero earns a per-ticket commission — the agreed part of each sale that funds the platform. This article explains how it is calculated so your figures always make sense.
How commission is calculated
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Commission is charged per paid ticket and, where agreed, as a percentage.
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It is calculated on the ticket price before tax — the net amount — because tax is money you hold for ZATCA, not revenue.
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Free tickets are not charged a commission.
Example
An order of 500 ﷼ in tickets plus 75 ﷼ VAT, with a commission of 10% + 1 ﷼ per ticket, records a commission on the 500 ﷼ base — not on the tax.
Where to see it
Your commission is shown in your reports, separated from your ticket revenue and from any service fee you charge buyers. This keeps three different numbers clearly distinct:
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Service fee — a booking fee you may charge the buyer
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Commission — what Ticket Hero earns
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Tax — VAT you collect on behalf of ZATCA
Related articles
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How payments work on Ticket Hero