Overview
The more detail you share, the faster we can help. Please include the following when you contact support.
Helpful details
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Your event — the event name or link
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What happened — what you did and what went wrong
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What you expected to happen instead
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When it happened (date and time)
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Order or attendee reference, if it relates to a specific purchase
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A screenshot, if you can — it often shows us the problem instantly
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Device and browser you were using
Before you reach out
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Try refreshing the page or signing out and back in.
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Check this Help Center for a matching article.