Overview The Ticket Hero team is here to help you run successful events. Here's how to reach us and get a fast, useful answer. Ways to get help - Help Center — browse these articles for step-by-step guidance; many questions are answered here. - Support chat / email — reach the Ticket Hero support team directly for anything you can't find. - Your representative — for commercial matters (commission, payout details, tax identity), contact the representative assigned to your account. When to use which - How do I…? questions → start with the Help Center. - Something isn't working → contact support with the details below. - Contract, commission, or payout changes → your representative. Related articles - What to include when you report an issue - Support hours and response times - Frequently Asked Questions

🎟 Tickets & Pricing

Creating Ticket Types

Overview Ticket types define what buyers can purchase — for example General Admission, VIP, or Student. You can create as many types as your event needs. Steps 1. Open your event and go to Tickets. 2. Click Create ticket. 3. Enter the ticket name (in Arabic and English). 4. Choose the ticket type: Paid, Free, Donation, or Tiered. 5. Set the price (in ﷼) and the quantity available. 6. Optionally add a description of what the ticket includes. 7. Save. Ticket types explained - Paid — a fixed price you set - Free — no charge; still requires registration so you can track and check in attendees - Donation — the buyer chooses how much to pay (with an optional minimum) - Tiered — one ticket with multiple price levels, such as Early Bird and Regular Tips - Give tickets clear names buyers will recognize. - Add a short description to justify higher-priced tiers like VIP. - Provide both Arabic and English names so every buyer sees the right language. Related articles - Setting prices and quantities - Using tiered, free, and donation tickets - Scheduling ticket sales

❓ Frequently Asked Questions

What payment methods can buyers use?

Answer Today, buyers can pay by bank transfer (offline payment): they place an order, transfer the amount using your instructions, and you confirm the payment to release their tickets. Card payments — including mada and major cards — are being added, which will let buyers pay instantly online. In all cases, payments are split at the point of sale so your share goes to your payout destination. Related articles - How payments work on Ticket Hero - Accepting bank transfer payments - Getting paid: payouts

🏢 Organization & Team

Inviting and Managing Team Members

Overview Give each person on your team their own login instead of sharing one. This keeps your account secure and lets you control who can do what. Inviting a team member 1. Open Members from your account menu. 2. Click Invite member. 3. Enter their name and email address. 4. Choose their role (level of access). 5. Send the invitation. They receive an email to set their password and sign in. Roles - Administrators can manage the account, events, team, and settings. - Other roles have more limited access — for example, focused on day-to-day event and check-in tasks. Choose the least access each person needs to do their job. Managing existing members - Change a member's role as their responsibilities change. - Remove access immediately when someone leaves your team. Security tips - Never share a single login across people. - Remove members who no longer need access promptly. Related articles - Managing your organization account - Accessing your Ticket Hero account - Checking in attendees

🚀 Getting Started

Accessing Your Ticket Hero Account

Overview Ticket Hero is a managed, contract-based service. You do not sign up on your own — there is no public registration. Instead, the Ticket Hero team creates your organization's account as part of your onboarding, and sends you your sign-in details. This article explains how to access your account for the first time and keep it secure. How your account is created When your organization is onboarded, our team sets up: - Your account (your organization on the platform) - Your owner login (the email address you gave us during onboarding) - Your commission rate, tax identity, and payout destination You will receive an email from Ticket Hero with your sign-in address and instructions to set your password. If you have not received your details, or you are not sure which email address your account is registered to, contact your Ticket Hero representative — see Contact Support. Signing in for the first time 1. Open the Ticket Hero organizer dashboard using the link in your welcome email. 2. Enter the email address your account was created with. 3. Enter (or set) your password. 4. Click Sign in. If you were asked to set your password from a link in the email, choose a strong password before signing in. If you forget your password 1. On the sign-in page, click Forgot password? 2. Enter your account email address. 3. Open the reset email and follow the link to set a new password. If the reset email does not arrive within a few minutes, check your spam folder, then contact support. Keeping your account secure - Never share your password or any sign-in link. - Use a unique, strong password for Ticket Hero. - Give each team member their own login instead of sharing one — see Inviting and managing team members. - Sign out on shared or public devices. Related articles - Setting up your organizer profile - Navigating your dashboard - Inviting and managing team members

⚖️ Policies & Compliance

Refund Policy Guidelines

Overview A clear refund policy protects both you and your attendees. Publish it before you start selling so expectations are set from the first order. What a good policy covers - Whether refunds are offered, and up to when - Any non-refundable fees - What happens if the event is postponed or cancelled - How and when refunds are processed Where to publish it - On your event page description - In your order confirmation email Handling refunds fairly - Apply your policy consistently to every buyer. - Respond to refund requests promptly. - For postponements, offer clear options (attend the new date or request a refund). See Issuing refunds for the step-by-step process. Related articles - Issuing refunds - Refunds and cancellations - Customizing your event page

Find guides, tutorials, and answers to common questions for event organizers.

🚀 Getting Started

🎉 Event Management

🎟 Tickets & Pricing

💳 Payments & Payouts

👥 Orders & Attendees

📈 Marketing & Growth

🏢 Organization & Team

📊 Reports & Analytics