Overview
Sometimes a buyer cannot find their confirmation email or an attendee needs their ticket again. You can resend both in a few clicks.
Resend an order confirmation
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Open your event and go to Orders.
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Find the order and open it.
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Choose Resend confirmation.
The buyer receives the confirmation email again, with their tickets attached.
Resend a single attendee's ticket
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Go to Attendees.
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Find the attendee and open their record.
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Choose Resend ticket.
If emails are not arriving
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Ask the buyer to check their spam or junk folder.
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Confirm the email address on the order is spelled correctly; edit it if needed and resend.
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Add your organizer email to their safe-senders list for future events.