## Overview

Sometimes a buyer cannot find their confirmation email or an attendee needs their ticket again. You can resend both in a few clicks.

## Resend an order confirmation

1. Open your event and go to **Orders**.

2. Find the order and open it.

3. Choose **Resend confirmation**.

The buyer receives the confirmation email again, with their tickets attached.

## Resend a single attendee's ticket

1. Go to **Attendees**.

2. Find the attendee and open their record.

3. Choose **Resend ticket**.

## If emails are not arriving

* Ask the buyer to check their spam or junk folder.

* Confirm the email address on the order is spelled correctly; edit it if needed and resend.

* Add your organizer email to their safe-senders list for future events.

## Related articles

* [Viewing and managing orders](https://supportdesk.ticket-hero.net/hc/hero-guide/articles/1785118060-viewing-and-managing-orders)

* [Managing attendees](https://supportdesk.ticket-hero.net/hc/hero-guide/articles/1785118062-managing-attendees)

* [Checking in attendees](https://supportdesk.ticket-hero.net/hc/hero-guide/articles/1785118063-checking-in-attendees)