## Overview

The more detail you share, the faster we can help. Please include the following when you contact support.

## Helpful details

* **Your event** — the event name or link

* **What happened** — what you did and what went wrong

* **What you expected** to happen instead

* **When** it happened (date and time)

* **Order or attendee reference**, if it relates to a specific purchase

* **A screenshot**, if you can — it often shows us the problem instantly

* **Device and browser** you were using

## Before you reach out

* Try refreshing the page or signing out and back in.

* Check this Help Center for a matching article.

## Related articles

* [How to contact Ticket Hero support](https://supportdesk.ticket-hero.net/hc/hero-guide/articles/1785118080-how-to-contact-ticket-hero-support)

* [Support hours and response times](https://supportdesk.ticket-hero.net/hc/hero-guide/articles/1785118081-support-hours-and-response-times)