## Overview

The Ticket Hero team is here to help you run successful events. Here's how to reach us and get a fast, useful answer.

## Ways to get help

* **Help Center** — browse these articles for step-by-step guidance; many questions are answered here.

* **Support chat / email** — reach the Ticket Hero support team directly for anything you can't find.

* **Your representative** — for commercial matters (commission, payout details, tax identity), contact the representative assigned to your account.

## When to use which

* **How do I…?** questions → start with the [Help Center](https://supportdesk.ticket-hero.net/hc/hero-guide/en).

* **Something isn't working** → contact support with the details below.

* **Contract, commission, or payout changes** → your representative.

## Related articles

* [What to include when you report an issue](https://supportdesk.ticket-hero.net/hc/hero-guide/articles/1785118081-what-to-include-when-you-report-an-issue)

* [Support hours and response times](https://supportdesk.ticket-hero.net/hc/hero-guide/articles/1785118081-support-hours-and-response-times)

* [Frequently Asked Questions](https://supportdesk.ticket-hero.net/hc/hero-guide/en/categories/frequently-asked-questions)