## Overview

An **order** is a single purchase, which may include several tickets and attendees. The Orders area is where you track every transaction for an event.

## Finding orders

1. Open your event and go to **Orders**.

2. Browse the list, or search by the buyer's name, email, or order reference.

3. Filter by status to focus on pending, paid, or refunded orders.

## What's in an order

* Buyer name and contact details

* Tickets purchased and the attendees on them

* Amounts: ticket total, tax, any fee, and the grand total (in ﷼)

* Payment method and status

* Any answers to questions you asked at checkout

## Actions you can take

* Mark a bank-transfer order as **paid**

* **Resend** the confirmation and tickets

* **Refund** or **cancel** the order

* **Export** orders for your finance team

## Related articles

* [Understanding order statuses](https://supportdesk.ticket-hero.net/hc/hero-guide/articles/1785118061-understanding-order-statuses)

* [Issuing refunds](https://supportdesk.ticket-hero.net/hc/hero-guide/articles/1785118063-issuing-refunds)