## Overview

Ticket Hero is a managed, contract-based service. **You do not sign up on your own** — there is no public registration. Instead, the Ticket Hero team creates your organization's account as part of your onboarding, and sends you your sign-in details. This article explains how to access your account for the first time and keep it secure.

## How your account is created

When your organization is onboarded, our team sets up:

* Your **account** (your organization on the platform)

* Your **owner login** (the email address you gave us during onboarding)

* Your commission rate, tax identity, and payout destination

You will receive an email from Ticket Hero with your sign-in address and instructions to set your password.

> If you have not received your details, or you are not sure which email address your account is registered to, contact your Ticket Hero representative — see [**Contact Support**](https://supportdesk.ticket-hero.net/hc/hero-guide/en/categories/contact-support).

## Signing in for the first time

1. Open the Ticket Hero organizer dashboard using the link in your welcome email.

2. Enter the email address your account was created with.

3. Enter (or set) your password.

4. Click **Sign in**.

If you were asked to set your password from a link in the email, choose a strong password before signing in.

## If you forget your password

1. On the sign-in page, click [**Forgot password**](https://ticket-hero.net/auth/forgot-password)**?**

2. Enter your account email address.

3. Open the reset email and follow the link to set a new password.

If the reset email does not arrive within a few minutes, check your spam folder, then [contact support](https://supportdesk.ticket-hero.net/hc/hero-guide/en/categories/contact-support).

## Keeping your account secure

* Never share your password or any sign-in link.

* Use a unique, strong password for Ticket Hero.

* Give each team member their **own** login instead of sharing one — see [*Inviting and managing team members*](https://supportdesk.ticket-hero.net/hc/hero-guide/articles/1785118068-inviting-and-managing-team-members).

* Sign out on shared or public devices.

## Related articles

* [Setting up your organizer profile](https://supportdesk.ticket-hero.net/hc/hero-guide/articles/1785118050-setting-up-your-organizer-profile)

* [Navigating your dashboard](https://supportdesk.ticket-hero.net/hc/hero-guide/articles/1785118049-navigating-your-dashboard)

* [Inviting and managing team members](https://supportdesk.ticket-hero.net/hc/hero-guide/articles/1785118068-inviting-and-managing-team-members)